Shipping Policy

Last Updated: 30/12/25

At HEX / HEX3D.fashion, we aim to deliver your order safely, securely, and in a timely manner. This Shipping Policy outlines how and when your order will be shipped.

1. Shipping Provider

All orders are shipped using Australia Post (AusPost).

We select shipping services based on the destination, size, and nature of the order. Tracking will be provided where available.

2. Order Processing & Production Time

Many of our items are made to order or produced in small batches.

Please allow:

3 business days for production and processing before dispatch

Production times may vary depending on order volume, customisation, or availability. You will be notified if there are any significant delays.

3. Shipping Timeframes

Estimated delivery times begin once your order has been dispatched and are provided by Australia Post.

Typical delivery estimates:

Australia (Domestic): 2–7 business days

International: Varies by destination and customs processing

Delivery times are estimates only and may be affected by Australia Post delays, peak periods, customs clearance, or circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

A.- Delivery address

B.- Package size and weight

C.- Selected shipping service

Any applicable duties, taxes, or customs fees for international orders are the responsibility of the customer.

5. Order Tracking

Where tracking is available, a tracking number will be provided once your order has been dispatched.

Tracking updates are managed by Australia Post and may take time to appear after dispatch.

6. Incorrect or Incomplete Addresses

Please ensure your shipping address is accurate at checkout.

HEX is not responsible for orders delayed, returned, or lost due to incorrect or incomplete address details provided by the customer. Additional shipping fees may apply for reshipment.

7. Lost, Delayed, or Damaged Shipments

If your order is lost or damaged in transit:

A.- Please contact us as soon as possible

B.- Provide your order number and any relevant details

We will work with Australia Post to investigate and assist where possible. Resolution times depend on Australia Post’s investigation process.

8. International Shipping

International orders may be subject to customs inspections, import duties, taxes, or fees imposed by the destination country.

HEX has no control over these charges and is not responsible for delays caused by customs authorities.

9. Changes & Cancellations

Orders cannot be changed or cancelled once production or shipping has commenced.

If you need to update shipping details, please contact us immediately after placing your order.

10. Contact Us

For questions about shipping or delivery, please contact:

HEX / HEX3D.fashion
📧 support@hex3d.fashion